Many times local branch told us this is not right or BBVA Compass bank 'behavior' - (branch rep)emailed and called both mortgage rep and processor - told us they will call us same day - this happened so many times and believe it - they 'Never' called. The purpose of this site is supply you with their phone number and address as well as share your thoughts about BBVA. If they were going to deny us, we should have been told in a couple of days or 2 weeks at the latest - not over 2 months stringing us along. I did not receive my first RMD which was due at the end of 2015. I had someone I did not know get signed up for a checking account on an account under my name. Find BBVA Compass hours of operation for locations near you!. Now they are going to take more than half of her SS check because they need that $38 for a $7 purchase. We also like the convenience of being able to bank in any city. Why do corporations insist on "fixing" things that aren't broken? and we started getting frustrated and emotional asking for service - as we were promised this process would be completed by the time our current mortgage is due. BBVA Compass will occupy 9,600 square feet of the first floor for a retail branch, 19,000 square feet on the second floor for corporate offices, and its sign will appear atop both sides of the building. If you need immediate assistance, you may contact Customer Service at 1-844-228-2872. They have had my money for over 21 days stuck somewhere in there system. I wouldn't recommend compass bank to my worst enemy! ... BBVA Compass Bank / Contacts . Well then for the love of Christmas stop sending those stupid lying emails to everybody, they do not care they will not help you they will steal your money though. I made a deposit 10-29-20 in cash at a branch and it still has not posted to my account. He stated the IRA distribution should be a section of the IRA Time Deposit; thus negating the possibility of the bank error that caused my 15-month nightmare. Legal office & the branch manager is saying the only way I will be able to go into my box is with a copy of my marriage license, I wanted to close this account on this date, I was not allowed access to the box nor could I close the account they are saying until I bring in a copy of my marriage license I am denied access. Then received collections of $243 and hours on the phone trying to figure out what the hell happened came up with being stuck paying bull crap fees over $200 and will not help! I've been a customer of this bank - formerly Guaranty since 1978. I've already fired the pharmacy that I had for 30+ years, and now. Being told by processor and mortgage we are 'not trusted' and 'we may be making up fake and false forms' is incredible - why have we been talked down to? For all other transactions dispute types, please contact us at 1-844-228-2872 . If you want to see pure incompetence in action, just call the dispute department and talk to one of the investigators. Have an idea for BBVA Compass? Please Beware of our Experience to make your own Decisions - this is what happened to us, Hope this does not happen to you OCC referred the compliant to Consumer Financial Protection Bureau. The box rent is due on today and will be delinquent after today, your attention to this matter will greatly be appreciated. I will absolutely never use these guys again. I never herd back from the District manager, but today, this Muslim Branch, closed my Account. By that time, Compass was one of … See detailed BBVA Compass customer service rankings, Companies Officers Log in/Sign up; Mailing Address. This was on 03/09/2017. Contact - Bbva Compass. Always inconvenient but now it's a nightmare. - just email or fax the forms to us and we will take them to HR personally and ask them to send it back to you directly. You have a question about your Commercial Billing Customer Service? Branch rep agreed as told us we must sign with payment info for appraisal to show underwriter we are serious about our refinance. Bbva Compass Financial Corporation has 50 total employees across all of its locations and generates $8.30 million in sales (USD). So, one day we walked in to the Branch on Preston Road in Frisco. This was an unnecessary agency setup as the result of Obama's Dodd-Frank laws. I was stunned! Actions. Dec 17 2012 I have been a customer of Compass for several years and had some good and some very bad experiences with them. I arrived just a few minutes early. I keep asking for her supervisor but of course they cant give that out. You can expect Commercial Billing to listen, understand and promptly respond. Have to "call". The organic expansion of BBVA Compass continued in 2013. My last 2 was a nightmare. Branch reps do not have any authority, customer service supervisors do not have any authority to over ride the "system" They outsource their phone rep jobs to India so you cannot understand what they are saying through half of the conversations....really tired of this being the norm in the USA. Para espanol, haga clic aqui. I told her, I want the District manager to call me a.s.a.p. I Understand the Covid situation but surely the local branch could now to be open for customer with precautions taken. Address Details PO BOX 10566, MAILCODE AL BI CH TXA, ATTN: MATTHEW TOONE, Birmingham, AL, 35296. Nobody knows us any more, but, more importantly, they are abismally slow. The company has a private company that verifies these things ask for $19.00 - the bank held this up for weeks as the processor says the bank 'does not' want to pay $19. This is rediculas. In my case, it would be simple to correct the bank error that led to my horrible 15-month ordeal. Their service has reach rock bottom. I sent a request via their online banking to change our mailing address. BBVA Compass Auto Loan Payoff Address. This site is not run by, endorsed, or associated with BBVA USA in any way. If they had not stolen more than 10 NSF charges from her account she would not be negative hundreds of dollars. Also i am the cardholder but online there is no way to address me therefore all correspondence goes to my husband. BBVA did not respond until 9 days later. I don't understand how anyone can work for a company like this and still sleep at night. BBVA does not know the meaning of the word CUSTOMER SERVICE. Corporate & Investment Banking Contact Us. Contact Bbva Compass Bank customer service. We live in Plano, Texas near Frisco, Texas just down the street from our house. Now they give me my caseworkers name chanell hudson who the bank and myself have left several messages and of course the said they emailed her. Our bank is at 99th & bell in Sun City. Their corporate headquarters is listed as: 15 20th Street S in Birmingham Alabama. Sorry if that offends but it is the honest truth. These people are thieves. I've already fired the pharmacy that I had for 30+ years, and now I'm disgusted with BBVA Compass. Standard Mailing PO Box 192 Birmingham, AL 35201. When I called corporate office all I got was a ringing phone and then disconnected....TWICE. Guillermo Gastelum has be a life saver for us on more that one occasion. Then you find that number and they let it ring a hundred times then hang up on you....when they answer, they have no clue what they are doing and that they're even listed as the "corp office." Search. If other businesses can accommodate not only their employees but also their customers to keep their business going than so can BBVA, My stimulus check was deposited into a closed account a month ago, everytime you call you on hold 2hours when the rep pick up they lie and transfer you to someone else bbva is not a good bank at all whoever bank with them need to be removing funds it's been over a month and still don't receive no check there local bank representatives are rude and say they can't help you you have to contact the 1800 number within the same day I talk to 4 representatives they said my check was mailed April24.29,may 7 and one said they couldn't see anything I don't understand that, main reason I only deal with credit unions people please don't bank with bbva, I have about 70,000 with your bank and planning to deposit another $250,000. Corporate Headquarters BBVA USA Bancshares, Inc. 2200 Post Oak Blvd. 'This is not any way to be Treated by anyone - never mind a suppose to be Trusted Bank... it makes you feel so low - when you have done nothing wrong - only applied for refinance. Compass Bank Corporate Office & Headquarters 15 South 20th Street Birmingham AL 35233 This is discrimination. Now I have to see if I can get my credit straightened out. CALIFORNIA RESIDENTS: You can learn more about the personal information we collect and the purposes for that collection here. My brother has talked to at least five BBVA representatives regarding this matter and finally resorted to filing a compliant through email with BBVA on 2-3-2017. I am using my brother's email account to post my comments as I do not have an email account myself. The price to rent a two bedroom unit in the zip code 21131 is around $1,530. I have been a customer for 5 yrs. If you have used their banking services in the past please consider leaving a review or rating for future vistors to this page - it is very much appreciated! Uncover why BBVA is the best company for you. SIGH....then they try to transfer you to the proper "higher up" and you guessed it, the call hangs up AGAIN! 3. My distributions (I thought), were setup to occur annually at the end of the year. Got fixed. Contact Bbva Compass Bank customer service. All information is provided as-is. The bank miss-keyed the last two digits of my IRA Time Deposit account number when they completed the IRA Time Deposit Distribution form. So, one day we walked in to the Branch on Preston Road in Frisco. making an appointment is not a good way of doing business. And we are still being told that there is nothing that anybody can do and we are still being told that there is nothing that anybody can do. BBVA Compass Auto Loan Payoff Address. BBVA Compass, BBVA Securities Inc., and BBVA S.A. New York Branch invite all interested and qualified applicants to apply for employment opportunities. Display; Now the rep who was helping me just hung up on me so now i have to wait again until tomorrow to talk to someone. It's almost July and this is becoming redundant. Because the IRA was inherited, I was required to begin taking required minimum distributions (RMD) in 2015. We currently have no ratings or reviews for this bank location. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. After completing an extensive renovation, Compass moved its corporate headquarters into the building from its old headquarters, which had been sold to UAB for expanded administrative offices. The worst customer service. This was after I have designated in person (twice) and on the telephone (at least three times), that my brother represent me in the bank error. 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